Amazon UK Reviews
This is an AI-generated score, not a statement of fact.
This score is generated by AI based on publicly available customer support information.
A contact form and help articles can be found on the company's site. Getting help looks fairly easy.
Amazon UK Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Amazon UK has a 2.3 star rating from 2819 customer reviews with 32% saying they would likely recommend; overall sentiment is mostly dissatisfied with 64% unfavorable and 19% positive responses.
Key Takeaways for Future Customers
- Expect fast delivery in many cases but verify third-party seller details when buying electronics.
- Be prepared to pursue refunds; many customers request refunds for faulty or missing items.
- Customer service experiences vary; membership, subscriptions, and account access issues may require persistence.
Negative Feedback / Risk Areas
- Frequent customer complaints about poor customer service and lack of helpful support.
- Many reports of refund delays and difficulties resolving missing or damaged deliveries.
- Delivery problems with carriers, wrong addresses, and third-party seller disputes.
Positive Feedback
Reviewers value product diversity and website usability; some agents and helplines receive praise for resolving issues.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Amazon UK has a 2.3 star rating from 2819 customer reviews with 32% saying they would likely recommend; overall sentiment is mostly dissatisfied with 64% unfavorable and 19% positive responses.
Key Takeaways for Future Customers
- Expect fast delivery in many cases but verify third-party seller details when buying electronics.
- Be prepared to pursue refunds; many customers request refunds for faulty or missing items.
- Customer service experiences vary; membership, subscriptions, and account access issues may require persistence.
Negative Feedback / Risk Areas
- Frequent customer complaints about poor customer service and lack of helpful support.
- Many reports of refund delays and difficulties resolving missing or damaged deliveries.
- Delivery problems with carriers, wrong addresses, and third-party seller disputes.
Positive Feedback
Reviewers value product diversity and website usability; some agents and helplines receive praise for resolving issues.
Media from reviews
Glasgow, Glasgow City
Missing parcel
The reviewer tried to contact the company before posting this review.
The courier said he delivered it which was totally wrong it was stuff for my wee boys birthday on Fri but the only gd thing was the person from customer service was very helpful. I don't think I'll be ordering anything again from amazon as I've heard from few people parcels going missing
- Couriers let them down
Preferred solution: Full refund
Manchester, England
Resolved: Refund
The reviewer tried to contact the company before posting this review.
Really good
Company fixed the issue and I have been provided with full refund.
Wasnt happy with pet feeder part of water part was missing wont buy again from the company I have nothing else to say
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Didnt help allowing people to rip cusomers off
The reviewer tried to contact the company before posting this review.
I bought a product for £35.99. It was nothing like what was advertised and was only offered £3.60 back. Do not buy from this seller.
- Fast delivery
- Allowing sellers to rip people off
Preferred solution: Full refund
User's recommendation: Do not buy from this seller
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Leicester, Leicester
Resolved: On the 22nd of June I ordered a air...
The reviewer tried to contact the company before posting this review.
On the 22nd of June I ordered a air conditioner it said it would arrive between the 8th to the 10th of July but however it didnt arrive on either of those days and then it said it would arrive on the 15th July but it didnt arrive, if my parcel isnt coming I would like a refund
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNot delivered as promised
The reviewer tried to contact the company before posting this review.
- - The map shows the driver passed my road 2 hours ago and is gone.
- - The app shows I'm the next stop for over 2 hours, due by 5:15pm; please call.
According to the map on the app, he went past my road 2 hours ago. He has now gone away.
I attempted to chat with you, but it hasn't come through. There was a message from the driver 3 hours ago saying he is still coming, but I can't reply to him! The map for over 2 hours says I'm the next stop and delivery was due by 5:15 PM. Please, someone call me.
I'm very frustrated.
Malcolm Blake, 0784517****
Preferred solution: Deliver product or service ordered
User's recommendation: None fror this delivery of 8 items
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Whitehaven, Cumbria
Resolved: Wrong items
The reviewer tried to contact the company before posting this review.
- - Advertised pallets on sale, but the box contained only five small items.
- - The items did not match the description; a full refund is being requested.
I can't understand how *** could let certain things slip through their control.ive recieved another parcel i need to send back still waiting for one more so could you send me 3 return lables please .its something I will never order again. I can't understand or justify 5 small items for £35.00 .so yes im still angry .
Advertisement saying pallets for sale £35.00 and more from stock sent back or overflow of items. But when it arrives, you get a little box with 5 small items in it which you can buy from £1.
Shop isn't what was described you were buying. Not happy at all. False advertisement; if it says pallet that's on sale, that's what you should get. I've bought things on Amazon before but not this.
Hope I get my full refund.
I'm done. If I don't, I will report it.
- Quick delivery
- False advertisement of what your getting
Preferred solution: Full refund
User's recommendation: Please check your orders
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Bolton, Bolton
Return the item
The reviewer tried to contact the company before posting this review.
Hi my payments 104.96 two times take my account and also refund the payment and return the one item.
Preferred solution: Full refund
User's recommendation: Yes
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Leicester, Leicester
I was not refunded having returned an item
I returned a standing fan over a month ago, and I wasn't refunded. Please refund me as soon as possible.
Preferred solution: Full refund
User's recommendation: Amazon should take swift look on complaints
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
London, England
Order
The reviewer tried to contact the company before posting this review.
Hi, good afternoon. I have ordered a mystery box.
I paid a total of
£72.43
Including
£59.99 subtotal,
£9.99 shipping,
£2.45 shipping insurance.
On 16th Sep,
I didn't have any reply.
- Answer my order
Preferred solution: Deliver product or service ordered
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerUpdate: Amazon has deducted money from my bank account without me placing an order.
The reviewer tried to contact the company before posting this review.
The issue was not resolved, and Amazon deducted money from my bank account for an order I did not place.
- Managed and take responsibility for clients
- It is difficult to contact the customer servicereception desk
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Ballynahinch, Newry Mourne And Down
Lifetime warranty product defective
The reviewer tried to contact the company before posting this review.
Screwdriver set lifetime warranty defective. Yet customer service calls it crap. Now trying to call Amazon customer service phone, not getting through.
- Failing customer service
Preferred solution: Tool replacement because seller said they are lifetime warranty
User's recommendation: Scamming don’t buy
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Delivery missing not delivered
The reviewer tried to contact the company before posting this review.
Company fixed the issue and I have been provided with full refund. Full refund and credit. Try to avoid delivery by DPD.
My Amazon delivery AW04157**** has not been delivered by DPD on the 10th of September. There is no DPD tracking number given, and no update supplied.
Do you have a DPD tracking number for this order? Please.
Thank you, Mr. Danny O'Hanrahan, telephone 0772 781****.
- Local
- Out sourcing deliveries
Preferred solution: Full refund
User's recommendation: Do not use DPD
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Islington, Islington
Because I expected my goods yesterday I didn’t recieve it and I need the stuff urgently
The reviewer tried to contact the company before posting this review.
Please, the microphone and USB I ordered from Amazon. I need it today urgently. I expected it to be delivered yesterday, 17th September 2026, but till now I didn't receive it.
Preferred solution: Deliver product or service ordered
I have found that even though I pay Amazon £8.99 a month for Prime, even when it says next day delivery, it often takes 2 days.
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This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerHaven’t received refund
The reviewer tried to contact the company before posting this review.
Great service once I found the number
I returned an item on the 4/9/2026 and have not received a refund
The item is womens waffle knit t shirt
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Liverpool, Liverpool
Refund
The reviewer tried to contact the company before posting this review.
I bought a multi-gym, and it never came, and you are still charging me for it. I put in for a refund and am still having my money taken.
Preferred solution: Full refund
User's recommendation: Yes
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Leeds, Leeds
Damaged item
The reviewer tried to contact the company before posting this review.
I have received a damaged item and am not happy with it. I wanted this by Friday evening and now I can't use it.
Preferred solution: Deliver product or service ordered
User's recommendation: Be carefuk
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