Anonymous
map-marker Bengeworth, England

Cancellation my order need my refund

I ordered mobile phone but I canceled it and I cant track in the the Amazon app so need your help and need my refund.

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Resolved
Giulia T Mse

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| map-marker Lincoln, Lincolnshire

Resolved: Puzzel not what I asked for it’s the second one that’s the wrong age they keep sending me

Amazon UK - Puzzel not what I asked for it’s the second one that’s the wrong age they...
Contains 1 confidential file for company representatives

I have ordered two 'Our Solar System' puzzles for 8 to 10 years old, but they keep sending me the 3+. The 3+ is too young for my grandson.

The write-up is for 8-10 years.

Can someone sort this out, please? Thank you.

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User's recommendation: Angry at the moment

Sharon M Gle

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My parcel as been left at a door but it is not my house door I don’t know were to look

Amazon UK - My parcel as been left at a door but it is not my house door I don’t know...
Contains 1 confidential file for company representatives

I received an email with a photo of my parcel, but it's not at my house. I don't even recognize the place.

I have been out looking, but where I live, there's no place like this.

I paid for next-day delivery. It's a joke.

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Pros:
  • Nine
Cons:
  • None as yet

Preferred solution: Deliver product or service ordered

User's recommendation: I if not resolved I will never use again

Imoni Swp

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Verified Reviewer

Fraudulent use of account.

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

To whom it may concern,

I got your email about the account being withheld. Yes. I did cancel my entire account myself. Why? Because I got an email about a shopping I didn't do. It was delivered to York. I live on the border with Germany and Poland temporarily trying to get out back to Roma Italy where I was borne and then back to California where my parents went on retirements. After trekking for four years between agencies once again I was stressed out and fatigued. I met a polish psycho who was in jail for assassinating two polish guys and one Iraqi. He was in prison for 25 years in Warsaw Poland. His name Kristian Piotr Pawel grabski. As in red faith grabski I am burgundy for babies. In my own head him stalking me to London on my crawlings out of fresno county CA et Al's retirements many times was too much. He spent two weeks in lubsko. My ex colleagues sent and others to lubsko. I ran from the flat. The child was deformations and later dead in Rome Italy. Thankfully the hospital was the Vatican one and fed me heavy drugs to kill the baby. This was after when I ran from him April 2021. In Apr 2021 I went to okrzei 13 in Warsaw Poland their pathetic version of Interpol where they told me Mama is delicate, weaker, older since 2017 Jan trekkings to CIA Langley FBI unheard of Bigfoot parents yep out of these stupid times schools of moi... Woolwichers...yep... my nickname is madam toussaud, baby, or genetic freak from nh hookissett with the delphs social security number as in the intel oh great is dead in moi old news on the news julie novoa mass media brussels belgium. Yes. After that many times 92-92 and above flyings and runnings, and many times 85-85 not accepted of course runnings and flyings, many crawlings moi out of fresno county CA et Al's...yes kindergarten global we even won for Mama on crawlings the rule of law Nathalie de regt kindergarten global school Rome Italy Indios school of moi... against retarded polish... after DC Langley unheard of Bigfoot parents in Fresno county CA et Al's many times retirements...in Moscow five times in four years russia said polish are below animals. Panic not from cement trucks in Brussels for twenty years on retirements nooo...or London...or Washington DC Langley unheard of Bigfoot parents...nooo...that many times official and more on crawlings moi or Rome Italy noooo...only the famous polish in space or sciences dead moi with social security number old news? For Mama to win after unheard of Bigfoot parents in Fresno county CA et Al's many times only 92-92 and above accepted full buildings world-wides to global since 92-92 and above...now moi crawlings UN freak schools in Rome Italy emptier buildings world-wides to global in space and sciences old news on the news Julie novoa mass media Belgium peskowski NH... parents from NY and later CA. Psycho followed and suicide Infront of Greenwich university on crawlings moi... after almost four years of trekking no money, and between the most dangerous CIA Langley Delphs headquarters and others many times on my own crawleys...the polish animals are now living in york near manchester...hacked my amazon.co.uk account now in 2024... I spent last three years here but mostly in Rome Italy united nations schools ancient ambrit school for moi and others ... leaving *** hating polish lubsko soon too... why? Someone around the worlds from worldwides to global details said Havana somewhere to moi... on t shirts from entire east coasts for decades, and lives on crawlings and in quite a few other main powers countries, yes including England my own second home by now... so this spcho grabski sphycho hacked my account Amazon account recently. I know. I cancelled my own account. Tried to stop the shipment to York. Here is the account details Order number: - Purchase ID: 204-007****-502**** - Order ID1: 204-604****-933****

-- Order date: Tue, Mar 5 2024

-- Disputed amount: 251.74 PLN

-- Item in order: - instax mini instant film White Border, 20 shot Pack, suitable for all mini cameras and printers

Thanks for seeing a bit the situation and why I don't care left or right about how great, judgemental, *** are the polish and hating are the polish ladies and gents... thanks ... I sort of had enough...

On Tue, 12 Mar 2024, 08:11 Jamila Elhadi, wrote:

To whom it may concern,

I got your email about the account being withheld. Yes. I did cancel my entire account myself. Why? Because I got an email about a shopping I didn't do. It was delivered to York. I live on the border with Germany and Poland temporarily trying to get out back to Roma Italy where I was borne and then back to California where my parents went on retirements. After trekking for four years between agencies once again I was stressed out and fatigued. I met a polish psycho who was in jail for assassinating two polish guys and one Iraqi. He was in prison for 25 years in Warsaw Poland. His name Kristian Piotr Pawel grabski. As in red faith grabski I am burgundy for babies. In my own head him stalking me to London on my crawlings out of fresno county CA et Al's retirements many times was too much. He spent two weeks in lubsko. My ex colleagues sent and others to lubsko. I ran from the flat. The child was deformations and later dead in Rome Italy. Thankfully the hospital was the Vatican one and fed me heavy drugs to kill the baby. This was after when I ran from him April 2021. In Apr 2021 I went to okrzei 13 in Warsaw Poland their pathetic version of Interpol where they told me Mama is delicate, weaker, older since 2017 Jan trekkings to CIA Langley FBI unheard of Bigfoot parents yep out of these stupid times schools of moi... Woolwichers...yep... my nickname is madam toussaud, baby, or genetic freak from nh hookissett with the delphs social security number as in the intel oh great is dead in moi old news on the news julie novoa mass media brussels belgium. Yes. After that many times 92-92 and above flyings and runnings, and many times 85-85 not accepted of course runnings and flyings, many crawlings moi out of fresno county CA et Al's...yes kindergarten global we even won for Mama on crawlings the rule of law Nathalie de regt kindergarten global school Rome Italy Indios school of moi... against retarded polish... after DC Langley unheard of Bigfoot parents in Fresno county CA et Al's many times retirements...in Moscow five times in four years russia said polish are below animals. Panic not from cement trucks in Brussels for twenty years on retirements nooo...or London...or Washington DC Langley unheard of Bigfoot parents...nooo...that many times official and more on crawlings moi or Rome Italy noooo...only the famous polish in space or sciences dead moi with social security number old news? For Mama to win after unheard of Bigfoot parents in Fresno county CA et Al's many times only 92-92 and above accepted full buildings world-wides to global since 92-92 and above...now moi crawlings UN freak schools in Rome Italy emptier buildings world-wides to global in space and sciences old news on the news Julie novoa mass media Belgium peskowski NH... parents from NY and later CA. Psycho followed and suicide Infront of Greenwich university on crawlings moi... after almost four years of trekking no money, and between the most dangerous CIA Langley Delphs headquarters and others many times on my own crawleys...the polish animals are now living in york near manchester...hacked my amazon.co.uk account now in 2024... I spent last three years here but mostly in Rome Italy united nations schools ancient ambrit school for moi and others ... leaving *** hating polish lubsko soon too... why? Someone around the worlds from worldwides to global details said Havana somewhere to moi... on t shirts from entire east coasts for decades, and lives on crawlings and in quite a few other main powers countries, yes including England my own second home by now... so this spcho grabski sphycho hacked my account Amazon account recently. I know. I cancelled my own account. Tried to stop the shipment to York. Here is the account details Order number: - Purchase ID: 204-007****-502**** - Order ID1: 204-604****-933****

-- Order date: Tue, Mar 5 2024

-- Disputed amount: 251.74 PLN

-- Item in order: - instax mini instant film White Border, 20 shot Pack, suitable for all mini cameras and printers

Thanks for seeing a bit the situation and why I don't care left or right about how great, judgemental, *** are the polish and hating are the polish ladies and gents... thanks ... I sort of had enough...

On Tue, 12 Mar 2024, 08:11 Jamila Elhadi, wrote:

Show quoted text

On Tue, 12 Mar 2024, 08:11 Jamila Elhadi, wrote:

To whom it may concern,

I got your email about the account being withheld. Yes. I did cancel my entire account myself. Why? Because I got an email about a shopping I didn't do. It was delivered to York. I live on the border with Germany and Poland temporarily trying to get out back to Roma Italy where I was borne and then back to California where my parents went on retirements. After trekking for four years between agencies once again I was stressed out and fatigued. I met a polish psycho who was in jail for assassinating two polish guys and one Iraqi. He was in prison for 25 years in Warsaw Poland. His name Kristian Piotr Pawel grabski. As in red faith grabski I am burgundy for babies. In my own head him stalking me to London on my crawlings out of fresno county CA et Al's retirements many times was too much. He spent two weeks in lubsko. My ex colleagues sent and others to lubsko. I ran from the flat. The child was deformations and later dead in Rome Italy. Thankfully the hospital was the Vatican one and fed me heavy drugs to kill the baby. This was after when I ran from him April 2021. In Apr 2021 I went to okrzei 13 in Warsaw Poland their pathetic version of Interpol where they told me Mama is delicate, weaker, older since 2017 Jan trekkings to CIA Langley FBI unheard of Bigfoot parents yep out of these stupid times schools of moi... Woolwichers...yep... my nickname is madam toussaud, baby, or genetic freak from nh hookissett with the delphs social security number as in the intel oh great is dead in moi old news on the news julie novoa mass media brussels belgium. Yes. After that many times 92-92 and above flyings and runnings, and many times 85-85 not accepted of course runnings and flyings, many crawlings moi out of fresno county CA et Al's...yes kindergarten global we even won for Mama on crawlings the rule of law Nathalie de regt kindergarten global school Rome Italy Indios school of moi... against retarded polish... after DC Langley unheard of Bigfoot parents in Fresno county CA et Al's many times retirements...in Moscow five times in four years russia said polish are below animals. Panic not from cement trucks in Brussels for twenty years on retirements nooo...or London...or Washington DC Langley unheard of Bigfoot parents...nooo...that many times official and more on crawlings moi or Rome Italy noooo...only the famous polish in space or sciences dead moi with social security number old news? For Mama to win after unheard of Bigfoot parents in Fresno county CA et Al's many times only 92-92 and above accepted full buildings world-wides to global since 92-92 and above...now moi crawlings UN freak schools in Rome Italy emptier buildings world-wides to global in space and sciences old news on the news Julie novoa mass media Belgium peskowski NH... parents from NY and later CA. Psycho followed and suicide Infront of Greenwich university on crawlings moi... after almost four years of trekking no money, and between the most dangerous CIA Langley Delphs headquarters and others many times on my own crawleys...the polish animals are now living in york near manchester...hacked my amazon.co.uk account now in 2024... I spent last three years here but mostly in Rome Italy united nations schools ancient ambrit school for moi and others ... leaving *** hating polish lubsko soon too... why? Someone around the worlds from worldwides to global details said Havana somewhere to moi... on t shirts from entire east coasts for decades, and lives on crawlings and in quite a few other main powers countries, yes including England my own second home by now... so this spcho grabski sphycho hacked my account Amazon account recently. I know. I cancelled my own account. Tried to stop the shipment to York. Here is the account details Order number: - Purchase ID: 204-007****-502**** - Order ID1: 204-604****-933****

-- Order date: Tue, Mar 5 2024

-- Disputed amount: 251.74 PLN

-- Item in order: - instax mini instant film White Border, 20 shot Pack, suitable for all mini cameras and printers

Thanks for seeing a bit the situation and why I don't care left or right about how great, judgemental, *** are the polish and hating are the polish ladies and gents... thanks ... I sort of had enough...

View full review
Loss:
$252

Preferred solution: Full refund

Craig J Yqb

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Missing order no help given

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

Amazon Poor experience Order 026-115****-662****

I made an order from Amazon which never arrived, they are now asking for me to make a crime report with the police which is fine so I contacted the police, but they will not create a stolen crime report without proof it was delivered in the first place. They are also saying that until I received the goods then they belong to Amazon so down to them to make the report.

Amazon will not send me proof or don't have proof, so I'm now stuck losing £149 of items.

This has happened before, and it was clear it was the driver who stole the package previously as I went straight to the back door as soon as I got the notification, the parcel was missing but on that occasion they refunded the item.

I have never once told them to leave parcels on the doorstep in my garden, but they are not having any of it, they just say it was delivered.

They have now told me that they are not going to discuss the matter any further until I send the police report, and this is coming from the director's office (managingdirector@***.co.uk) after the 'normal' customer service just cut me off and refused to help.

Have cancelled my prime membership and everything else with Amazon and will no longer be using them. I have spent a small fortune over the years with Amazon and it's a shocking how I am been treated, no help provided at all just cut and paste replies not answering any of my concerns.

This must be happening to 1000's of customers, looking on google this does seem to be the case it's all over reddit and even on amazon's own forum.

View full review
Loss:
$149
Pros:
  • Quick and easy to order
Cons:
  • Poor delivery drivers

Preferred solution: Full refund

Resolved
Ah M Ygs

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Verified Reviewer

Resolved: They have closed my account

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Amazon UK - They have closed my account
Updated by user Oct 24, 2024

Company fixed the issue and I have been provided with apology.

Updated by user Sep 25, 2024

They took my money 250 euros and closed my account.. Why big company like Amazon have too much money steal money from poor person like me they don't respond to any emails or calls I'm so so stressed and feel so bad..

I don't work i have a disability this is all what I have and they took it and they don't care.. I can't go to the court because I don't have money for the lower or atterney I don't know what to do.

Updated by user Sep 24, 2024

They took my money and closed my account

Original review updated Sep 24, 2024
They closed my account after I ordered a laptop with my gift card that I had bought and with my MasterCard travel. Because the mastercard can't cover the price so I bought a gift card 250 and put it in the account..

They closed it saying they don't know if i own the payment methods.. I sent them everything; even a picture of myself holding the receipt of the gift card. I also sent them an inside screenshot from the app I use for my MasterCard. What should I do more?

Should I go naked in the street, holding the gift card and the MasterCard, and send them the video?

My name is printed on the card. What else do they want to know about whether I own this card or not?
View full review
Loss:
$250
Cons:
  • Took my money and closed the account

Preferred solution: Full refund

User's recommendation: Not to deal with amazon

1 comment
Gypsy Kzs

My problem is not solve

Zaki Bif
map-marker Llanfairpwllgwyngyll, Anglesey

Taken Money out of my daughter’s account £95 without consent

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Amazon UK - Taken Money out of my daughter’s account £95 without consent

My daughter purchased a movie and you took out Amazon prime £95 without he wanting it.. it was her disability Xmas money she is 12 years old the account is Ruth Williams wrth1730@***d .com .. card account number 20/35/47 - 7378**** Megan Williams

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Anonymous

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
| map-marker Leeds, Leeds

Decleor serum arrived smashed and couldn’t contact amazon in person

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Amazon UK - Decleor serum arrived smashed and couldn’t contact amazon in person
Contains 2 confidential files for company representatives

when the decleor serum arrived ,it was out of the packaging completely and the glass bottle was smashed. amazon makes it far too difficult fo actually talk to a person on the phone ! i gave up trying so no

not happy at all

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User's recommendation: don’t use

Resolved
Amah E

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Resolved: To know where my package is

Amazon UK - To know where my package is
Amazon UK - To know where my package is - Image 2
Contains 1 confidential file for company representatives
Updated by user Oct 21, 2024

Company fixed the issue and I have been provided with apology. All Done

Original review Sep 21, 2024

My package was sent to a different place. There's a different building there. I want to know which building they sent it to.

View full review
Loss:
$36

Preferred solution: Deliver product or service ordered

User's recommendation: Nothing

Anonymous
map-marker London, England

Amazon deducted my money from my account and it was not refunded

Amazon UK - Amazon deducted my money from my account and it was not refunded

Amazon deducted money from my account and I need refund please , because I dont know why and am not aware of it.

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Janes Vzp
map-marker Newham, Northumberland

Can't contact you

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Amazon UK - Can't contact you
Amazon UK - Can't contact you - Image 2

I ordered airpods but got a bottle of hair gel. I've been trying to contact you but no success. Can some body call me

0775482****

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User's recommendation: Don't order anything it's a scam

Susan M Xhn

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Damaged

Amazon UK - Damaged
Contains 1 confidential file for company representatives

I would like to speak to someone, as I find it difficult to show my receipts every time I try, I get cut off. Can I speak to someone?

I bought the same Turkish coffee jug a week ago.

My friend liked it, and as it is coming up to her birthday, I bought her one. But unfortunately, the handle is broken and was loose, which if she used the jug, could have been dangerous and burned her.

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Preferred solution: Full refund

Makayah Lef

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Verified Reviewer
| map-marker Chesterfield, Derbyshire

Gift cards

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Contains 2 confidential files for company representatives

I purchased 2 gift cards on saturday and the strips took the codes off and could not be used

Spoke to 2 people who were very helpful and I meant to contact back to get the cards put onto my Amazon account but unfortunately ended up in hospital and forgot10

View full review

Auctions and Marketplaces Expert Talks

How to Shop Online Safely | Online Shopping Tips

How to Shop Online Safely | Online Shopping Tips

May 28, 2021

Nathan Grant, a Senior Credit Industry Analyst with Credit Card Insider, talks about online shopping, safety when making online payments, and how not to get scammed when buying things online.

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Nathan Grant
Nathan Grant

Nathan Grant, a Senior Credit Industry Analyst with Credit Card Insider. Nathan specializes in credit cards and online payments.

Herbie Vye
map-marker Covent Garden, Camden

Accident

Amazon UK - Accident
Amazon UK - Accident - Image 2
Amazon UK - Accident - Image 3

On the first January your van driver at 10 am 1628 Lincoln road

Werrington

Peterborough

Pe67hh

He wanted to turn around in the road and he smashed my passenger side people seen him.please consider .

My name is FARHAD 0746364****

Frostami27@***.com

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Resolved
Lita Ryh

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Verified Reviewer
| map-marker Leeds, Leeds

Resolved: Unknown own charges

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Updated by user Jan 15, 2025

It is in my opinion impossible ti contact Amazon and discuss any problems

Original review Jan 14, 2025

Received a automated telephone message telling me about some unknown charges to ne taken from my bank account and I need a explanation

View full review
Anju S Qgi

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Verified Reviewer

Payment taken with out knowing

Contains 1 confidential file for company representatives

On January 21, 2025, £6.99 was deducted from my account. I need to know the reason for the deduction and require a refund.

I have attached a record of the deducted amount for your reference. Please check and take necessary action.

View full review
Loss:
$7
Pros:
  • Fast delivery
Cons:
  • Deducting amounts

Preferred solution: Full refund

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