Contact Amazon UK Customer Service
Amazon UK Phone Numbers and Emails
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+44 800 279 7234
Customer Service:
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+44 800 496 2449Kindle Support
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+44 203 356 6212Kindle Support (Outside of the UK)
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+44 207 084 7911Outside of the UK
Amazon UK Emails:
Amazon UK Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Amazon UK Customer Service is rated at 2.1 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Amazon UK is 448004962449. 36% of consumers used this number to address their issues and concerns. Meanwhile, 77% of users reported contacting a real person successfully by dialing the phone number 448002797234.
The average hold time is up to 3 minutes. The longest wait times are on Wednesday, while the shortest are on Sunday.
Be prepared for the call as Amazon UK may ask you for the following information to identify you as a customer: first and last name, email or address or zip code.
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Amazon UK Customer Service is rated at 2.1 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Amazon UK is 448004962449. 36% of consumers used this number to address their issues and concerns. Meanwhile, 77% of users reported contacting a real person successfully by dialing the phone number 448002797234.
The average hold time is up to 3 minutes. The longest wait times are on Wednesday, while the shortest are on Sunday.
Be prepared for the call as Amazon UK may ask you for the following information to identify you as a customer: first and last name, email or address or zip code.
People call Amazon UK mainly because of account, payments and charges.
10% of the consumers who called the company’s customer support stated that their issues were resolved.
Most customers feel very satisfied after talking to customer service representatives.
The best email to contact Amazon UK is stop-spoofing@amazon.com. 78% of customers use this email address to address their issues and concerns.
Customers evaluated the effort they needed to make to contact customer service as neither easy nor difficult.
How to Contact Amazon UK?
Contact Information
Amazon UK Website:
Amazon UK Help Center:
Corporate Office Address:
Other Info (opening hours):
Mailing Address:
Amazon Investor Relations
P.O. Box 81226
Seattle, WA 98108-1226
United States
Other Location:
Amazon EU SARL
38 Ave. John F. Kennedy
L-1855, Luxembourg
Amazon UK Customer Service Reviews
Everything at the Services was very good. I mentioned that at the place of delivery the assistant behind the counter told me that the courier came in tried to scan the parcel(there should have been two) Gave up and left taking the parcel with him much to the shops surprise .
Now today I received a message saying the address was wrong, it wasn't, it was on your delivery lists. Next day one of the parcels was redelivered to the same address with no problem
Very long time waiting and no call me back. I didn't think it was possible that with such a large company they wouldn't deliver my shipment.
Before it was resolved it was a nightmare, you're asked to go through their online portal , they assume you're problem is one of the preset questions, so frustrating as mine didn't apply. They swerve you back again to a robot who didn't solve my issue.
I had had a phonecall off the delivery driver to day my parcel couldn't be delivered because I didn't answer the door, trouble is, they had taken it to my old address of 5months ago when I left there...trying to explain this was another catastrophe,
Also , the delivery driver redelivered it the same night at 9pm, when it wasn't expected till the next day, she still had difficulty trying to access my retirement complex home which wasn't at all difficult.
I met her at the gate and demonstrated how easy it is , and I asked her could she not just follow my delivery instructions I have recorded for all deliveries with Amazkn previously, eg. Where to leave, what buttons to press etc, she showed me her screen and said Amazon hadn't forwarded that information to her...I thank God, or the universe or whoever the powers that be are that you came to my.assustance, I hope im allowed to keep you im my.comtacts and "Well Done" you
How Good is Amazon UK's Customer Service?
Summary of Amazon UK Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Amazon UK?
Shipping and Delivery Question:
- “Wrong address for item .”
- “Missed delivery”
- “Missing parcels”
Account Question:
- “They are taking money from my account every now and then my 2 cards for no reason I want them to o stop taking my money from now and refund all the money they took”
- “Can't access my account”
- “My Amazon account is locked”
Payments and Charges Question:
- “Amazon music charge”
- “Fraudulent seller”
- “Fraud”
Product/ Service Question:
- “Issue with a product I ordered”
- “Damaged fridge”
- “Product size change”
Request for Information Question:
- “About my order”
- “Reschedule delivery”
- “Discuss a refund which is over 14 days since returned”
Refund Question:
- “Awaiting a refund of £69.95.”
- “Refund not paid”
- “Refund”
Return/ Replace Question:
- “Changed phone”
- “Return problem”
- “Change information”
Activation/ Cancellation Question:
- “Cancelled order”
- “Cancel an irder”
- “Cancel delayed order”
Cards Question:
- “I accidentally redeemed my gift cards in my amazon account. Actually i was a gift for my friend. Can reissue new one”
- “I’ve been scammed into sending out a gift card”
- “Need gift card added to my account”
Staff Question:
- “Not happy with your service”
- “Need customer service”
- “No service”
Website/ Application Question:
- “Didn't recieve installation for my fridge freezer”
- “Kindle books not downloading”
- “A book won’t download on my kindle”
Employment Question:
- “Need job”
- “Post Office in Stubbington would not take my package even though I have a great code sent by Amazon!?”
- “To explain how I can’t apy for a job on your company’s website”
Other Question:
- “Tsyubur”
- “Tayubur”
- “Item demaged”
Compare Amazon UK Customer Service To
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