Contact Amazon UK Customer Service
Amazon UK Phone Numbers and Emails
Customer Service:
-
+44 800 496 2449Kindle Support
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+44 203 356 6212Kindle Support (Outside of the UK)
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+44 207 084 7911Outside of the UK
Amazon UK Emails:
Amazon UK Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Amazon UK Customer Service is rated at 2.1 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Amazon UK is 448004962449. 35% of consumers used this number to address their issues and concerns. Meanwhile, 77% of users reported contacting a real person successfully by dialing the phone number 448002797234.
The average hold time is up to 3 minutes. The longest wait times are on Wednesday, while the shortest are on Sunday.
Be prepared for the call as Amazon UK may ask you for the following information to identify you as a customer: first and last name, email or address or zip code.
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Amazon UK Customer Service is rated at 2.1 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Amazon UK is 448004962449. 35% of consumers used this number to address their issues and concerns. Meanwhile, 77% of users reported contacting a real person successfully by dialing the phone number 448002797234.
The average hold time is up to 3 minutes. The longest wait times are on Wednesday, while the shortest are on Sunday.
Be prepared for the call as Amazon UK may ask you for the following information to identify you as a customer: first and last name, email or address or zip code.
People call Amazon UK mainly because of account, payments and charges.
Most customers feel very satisfied after talking to customer service representatives.
The best email to contact Amazon UK is stop-spoofing@amazon.com. 78% of customers use this email address to address their issues and concerns.
Customers evaluated the effort they needed to make to contact customer service as neither easy nor difficult.
Contact Information
Amazon UK Website:
Amazon UK Help Center:
Corporate Office Address:
Other Info (opening hours):
Mailing Address:
Amazon Investor Relations
P.O. Box 81226
Seattle, WA 98108-1226
United States
Other Location:
Amazon EU SARL
38 Ave. John F. Kennedy
L-1855, Luxembourg
How Good is Amazon UK's Customer Service?
Summary of Amazon UK Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Amazon UK?
Shipping and Delivery Question:
- “Missing item”
- “Wrong address”
- “Waiting for packages to be collected has promised”
Account Question:
- “£59.95 .9 carrot gold ring sapphire .asnt come as account went dawn .canot get on ariganel account naw says I've no order .yet you've took£ 5995. From bank pending .money needs to go back please as .the ring asnt come I bought 14/2/25 you took”
- “Money stolen from my account”
- “My account”
Payments and Charges Question:
- “My book been sale naver getting paid at all”
- “Unauthorised charges”
- “Dispute”
Product/ Service Question:
- “Item defective”
- “Faulty Fire Stick”
- “Faulty goods”
Request for Information Question:
- “About an order”
- “About a bed that need to be picked up”
- “Help to return a large item I've no printer to fo a return label and have been trying to return for a long time”
Refund Question:
- “A refund”
- “To query a refund, even though I have been charged again. The parcel was destroyed and couldn't be returned”
- “Refund”
Return/ Replace Question:
- “Incorrect delivery date on order not the date on order when I paid for it”
- “Invalid return cide”
- “Returns”
Activation/ Cancellation Question:
- “Cancellation my order need my refund”
- “Want to activate Amazon prime”
- “I want to unsubscribe on my Amazon prime, I have just pressed by mistake to have £98.00 taken out of my account”
Cards Question:
- “Card related question”
- “Gift cards”
- “Lost mastercard”
Staff Question:
- “Need customer service”
- “No service”
- “To re-book bed assembly service”
Website/ Application Question:
- “Kindle books not downloading”
- “A book won’t download on my kindle”
- “Kindle App will not open the books”
Employment Question:
- “Need job”
- “Post Office in Stubbington would not take my package even though I have a great code sent by Amazon!?”
- “To explain how I can’t apy for a job on your company’s website”
Other Question:
- “To stop Amazon Prime”
- “Not got item yet”
- “Not got item”
Compare Amazon UK Customer Service To
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