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This week the number of Amazon UK customer service requests is much higher than usual.

Contact Amazon UK Customer Service

How to Reach a Person at Amazon UK

Verified Contact Information
  • +44 800 279 7234

Customer Service:

  • +44 203 356 6212
    Report a Security Issue
  • +44 207 084 7911
    This number is currently not in service
Send Message

Customer Service:

amazon-mobile-development@amazon.com
App Support

Investors/ Franchising:

amazon-ir@amazon.com

Legal:

defamation-notice@amazon.co.uk
Defamation Notices
eu-privacy@amazon.co.uk
Privacy Inquiries
privacyshield@amazon.com
Privacy Inquiries

Media:

pressoffice@amazon.co.uk
Press Inquiries

Report Fraud:

stop-spoofing@amazon.com
Report a Suspicious Email, Phone Calls or Webpages

Amazon UK Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.

 Easy access to support
Call Volume by Day
sun
mon
tue
wed
thu
fri
sat
Most Popular Amazon UK Phone Number
+44 800 279 7234
Average Hold Time
Up to 3 minutes
Most Popular Amazon UK Email Address
stop-spoofing@amazon.com
Amazon UK Live Agent Availability
79% of callers successfully reach a real person
Issue Resolution Rate
Low (11% reported full resolution)
Amazon UK Customer Service Rating
4.2 out of 5
View full overview

How to Contact Amazon UK?

Amazon UK provides different phone numbers to reach Amazon customer service UK. You can dial Amazon phone number UK by dialing +44-800-496-2449. Another number to contact Amazon UK is +44-800-279-7234. If you are calling from outside the UK and need assistance regarding the company's offerings, dial Amazon UK contact number, +44-207-084-7911. The Amazon contact number UK for customers who use Kindle Support and are calling from outside the UK is +44-203-356-6212. Whatever problem or concerns you might come across, dial one of the published Amazon UK contact numbers.

There is no Amazon 24/7 customer service number at present. You must wait to talk to an agent while dialing the published contact number for Amazon UK. Instead, you will get instructed by an automated voice. However, the company has ensured its users get assistance round-the-clock. To get the help, head to the website’s Help page and navigate to Contact Us. You will find different options to contact Amazon UK customer service on the page. You can call the support team or opt to initiate Amazon live chat. The chatbot assists customers 24 hours a day, seven days a week.

It’s easy to contact Amazon Live Chat UK if you need help from the support team. For this, visit the website’s home page and click Contact Us. Click on the option for Amazon help chat. Initially, you will be guided by a chatbot, but you can request to speak with an expert to get the necessary support. An Amazon online chat box where you input your questions or queries pops up. If you cannot find the information you need, type I want to speak to a human into the typing area of Amazon Chat UK and click Send. You can then click Get help through chat to connect to a live person for further assistance. Also, you can request a phone call from the Amazon support chat.

One of the ways to contact Amazon customer service UK is by writing an email. You can send an Amazon customer service email with as many accurate details as possible to resolution-uk@amazon.co.uk. In addition, feel free to inquire about any concerns regarding suspicious emails, phone calls, or web pages by writing to another Amazon email address, stop-spoofing@amazon.com. If you have any privacy-related questions, write to the Amazon email address UK at eu-privacy@amazon.co.uk. When writing an email, you will not get an immediate response, and you must wait two to three working days to hear back from the support team.

PissedConsumer Club

Contact Information

Amazon UK Website:

Amazon UK Help Center:

Corporate Office Address:

Amazon UK Services Ltd
1 Principal Place, Worship St.
London, England EC2A 2FA
United Kingdom

How Customers Rate Amazon UK Support?

4.2 / 5
Good

Based on 97.8K calls to Amazon UK customer support through PissedConsumer.com and 649 survey responses.

Total Calls
97.8K
Issues Resolved
11%

Why Customers Call Amazon UK?

Top Reasons of Customers Calls

  • Shipping and Delivery 25%
  • Customer Inquiries & Issues 15%
  • Account 13%
  • Payments and Charges 10%
  • Product/ Service 8%
  • Request for Information 7%
  • Refund 7%
  • Return/ Replace 6%
  • Activation/ Cancellation 5%
  • Cards 1%
  • Questions About an Order <1%
  • Staff <1%
  • Streaming Services <1%
  • Website/ Application <1%
  • Fraud & Security Issues <1%
  • Employment <1%
  • Claims & Legal Issues <1%

Shipping and Delivery

25%
  • "Missing parts of delivery"
  • "Where is my parcel"
  • "Where is my item?"

Customer Inquiries & Issues

15%
  • "I cannot find my item"
  • "I have an order which you have put it on hold"
  • "Can't get free Amazon Prime"

Account

13%
  • "Membership"
  • "Locked out of account"
  • "Two accounts to be cancelled"

Payments and Charges

10%
  • "Charger has damaged I phone and ipad"
  • "Last November, I paid £95 for Amazon pride. I can't get it on my television. Help."
  • "About payments for prime"

Product/ Service

8%
  • "Locker broken cannot open to get item"
  • "Complaint"
  • "Purchase issue"

Request for Information

7%
  • "About order"
  • "To help get my amzon account back"
  • "I need help"

Refund

7%
  • "Refund"
  • "Refund update"
  • "Refund not received"

Return/ Replace

6%
  • "Keep getting asked to change password when signing in"
  • "I need to change the address"
  • "Return an item"

Activation/ Cancellation

5%
  • "Cancellation"
  • "Subscribe to TNT"
  • "Cancel Amazon Prime"

Cards

1%
  • "Issues with my bank card!"
  • "Gift card problem"
  • "Add my new card"

Questions About an Order

<1%
  • "My order"
  • "Order"
  • "Orders"

Staff

<1%
  • "I will never use you again unless I can talk to a person - shameful service and ordered items that before I paid were arriving next Wednesday- once paid it's the 5th of September it's my grandson birthday on the 23rd"
  • "Unhappy with service"
  • "Customer services issue"

Streaming Services

<1%
  • "Can not get prime tv"
  • "About prime video"
  • "Cannot get prime video on my furestick"

Website/ Application

<1%
  • "App says my subscription is cancelled and asking me to sign up yet i am still paying £8.99 every month direct debit and have done for several now"
  • "Application submitted documents problem"
  • "Application will not for my Amazon account"

Fraud & Security Issues

<1%
  • "Fraud"
  • "Scam"
  • "Security"

Employment

<1%
  • "Offered a job. Then 10 minutes later you say don't turn up as you don't have the job"
  • "Applied for job"
  • "For a job for 4 people"

Claims & Legal Issues

<1%
  • "Claim"
  • "Accident"
  • "Claims"

Compare Amazon UK Customer Service To

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Why You Can Trust Our Contact Information

PissedConsumer collects contact information primarily from official companies' channels, such as corporate websites and verified social media pages. Data from these sources is usually added without additional individual verification. If the contact comes from a secondary source, the PissedConsumer team verifies it against fraud and abuse reporting databases and conducts additional validation, including test calls, prior to publication. We also perform regular, selective spot checks and respond promptly to users' reports and requests to ensure the data is current, accurate, and secure.

Phone numbers published on the official company website or its verified social media pages are considered authoritative at the time of the information collection. For contacts obtained from secondary sources, the PissedConsumer team conducts risk screening and additional validation before publication. We also promptly verify any phone numbers reported by the community and remove records that fail to pass verification or update their status.
Contact information posted by users in comments and reviews is not verified by PissedConsumer and may be unreliable. We suggest relying primarily on the official contact details in the company profile and reporting any suspicious content through the reporting form for your safety. Also, note that the phone numbers shown in the ads are not associated with the company's official contact details.

The PissedConsumer team always maintains the accuracy of contact details and reverifies phone numbers and email addresses of the companies. We prioritize reverifying data reported by our users and data that shows warning signs. Besides, we quickly check phone numbers that seem disconnected, reassigned, or compromised. Our team also promptly updates and cross-checks data when verified company representatives report discrepancies in contact details. However, please note that we do not guarantee fixed intervals for revalidating every listing.

Names, phone numbers, and email addresses listed on this page are provided for informational purposes and to help you contact the company. We check and believe this information is accurate, but because details can change, PissedConsumer.com does not guarantee notice any incorrect contact details, you can report them by filling out this form.

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